Full cabinet orders are shipped with national common freight carriers. The items included in your order are individually packaged. These items are then grouped together on a pallet and packed in a way to protect against damage. Due to size limitations, certain accessories may be packaged and shipped via parcel deliveries. Once shipped, we will provide you with a tracking number. For common carrier deliveries, you will be contacted to schedule a delivery appointment. Your delivery includes assistance in moving the product from the vehicle to the threshold of the delivery location. Allow the delivery agent clear access to the threshold, removing any obstructions, people and/or pets. Once the pallets are delivered to the threshold, you will be responsible for unpacking, checking for damage (concealed and/or visible), and moving inside.
We ship to the 48 continental United States only. All freight and delivery charges are for non-surcharged areas to the threshold of the stated delivery address. Instances that may require additional surcharges include locations that have commercial vehicle access restrictions such as lanes or alleys too narrow for trucks, islands, gated communities restricting trucks, certain metropolitan areas, remote locations, or unpaved roads. If it is not viable for the freight truck to reach your address, another arrangement may need to be made. If these conditions exist or if you are in doubt, please contact support@neuline.com before submitting your order.
You will be contacted prior to delivery by the driver to coordinate. Delivery is to the Threshold of the delivery site (first dry area - garage, entranceway, etc.). Please make sure this area is clear and print your Order prior to delivery to compare to the Bill of Lading provided by the Driver.
Please avoid the following circumstances which will most likely lead to additional charges: Change from original delivery address, Missed delivery appointment AND Unforseen conditions that make the delivery site unaccessible.
Any item received not up to the manufacturer’s specification, can be replaced at no cost. The manufacturer’s warranty is one year from the date of purchase. This warranty does not cover special, incidental, or consequential damages (such as labor expenses in uninstalling or installing any material or parts) whether arising out of breach of warranty, breach of contract, tort, or otherwise.
Every effort has been made to ensure we are providing a high-quality product at the lowest possible direct pricing; order cancellations are not possible. Prior to accepting your order and processing your order, you can choose to not submit an order. However, once we have accepted your order and processed your payment, we may not cancel your order. Further, we do not accept returns of items that were fulfilled correctly. Please contact us directly if you wish to discuss a concern.